ASTRAEUS / SUPPORT
SHIPPING + RETURNS
ASTRAEUS is currently pre-launch, so no orders are being accepted yet. The final fulfillment and return terms will be locked before checkout opens.
Production and processing
Drop 001 is planned around on-demand fulfillment. Final processing estimates will be displayed before ordering opens.
Shipping
Shipping cost and delivery estimates will be shown when checkout is activated. We will not post made-up delivery times before the fulfillment setup is tested.
Tracking
Once live, orders will receive tracking after the carrier accepts the shipment, when tracking is available for that service.
Returns and exchanges
The final return window, exchange rules and eligibility will be published before checkout opens. Because production is planned to be made to order, these terms need to match the final fulfillment setup.
Damaged, misprinted or incorrect items
If something arrives damaged, misprinted or incorrect, contact ASTRAEUS support as soon as possible with the order information and clear photos so the issue can be reviewed.